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Services at the Airport

Hamburg Airport offers its passengers and visitors a wide range of services at the airport. Here you will find an overview of our services: Free WiFi, quiet waiting and work areas, water dispensers, health services and our offers for more comfort before departure. We want you to feel completely at ease with us!

Shopping & Enjoyment

  • Shopping at Hamburg Airport

    Shopping

    Find small items, clothing & technology for your vacation, a toy for the little ones or a souvenir.

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  • Eating & drinking at Hamburg Airport

    Food

    Enjoy what our restaurants, bars & cafés have to offer 365 days a year.

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  • Offers at the airport

    Stores & Gastro

    It's worth stopping by: offers from the stores, restaurants, cafés & bars at the airport.

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Important travel services

  • Travel barrier-free

    Carefree travel

    Do you need help on site? The DRK assistance team supports you with wheelchair service and other services for a barrier-free, stress-free and safe travel experience.

    More Information

  • Metropolitan Pharmacy

    Health

    Whether its medications for your journey or every day cosmetic and hygiene articles you need, help is always on hand at the airport’s pharmacy.

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  • Trydent - dental practice

    Health

    Zahnmedizinische Hightech-Ausstattung, hochqualifizierte Ärzte und ein kompetentes Praxisteam erwartet Sie bei tryDent.

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Security contacts at Hamburg Airport

  • Hamburg Airport State Police (PK 34)

    Sicherheit

    The state police control center (PK34) is available around the clock on the departure level between Terminal 2 and the Airport Plaza.

    Telefon:

    +49 (0)40 42865 3460

    E-Mail:

    pk34@polizei.hamburg.de

    Web:

    www.polizei.hamburg.de

    Location:

    opening hours:

    • Montag: 00:01 bis 24:00

    • Dienstag: 00:01 bis 24:00

    • Mittwoch: 00:01 bis 24:00

    • Donnerstag: 00:01 bis 24:00

    • Freitag: 00:01 bis 24:00

    • Samstag: 00:01 bis 24:00

    • Sonntag: 00:01 bis 24:00 Current day

  • Federal Police Hamburg Airport

    Security

    Telefon:

    +49 (0)40 5002 7300

    E-Mail:

    bpolifh.ham@polizei.bund.de

    Web:

    www.bundespolizei.de

    Location:

    opening hours:

    • Montag: 04:30 bis 24:00

    • Dienstag: 04:30 bis 24:00

    • Mittwoch: 04:30 bis 24:00

    • Donnerstag: 04:30 bis 24:00

    • Freitag: 04:30 bis 24:00

    • Samstag: 04:30 bis 24:00

    • Sonntag: 04:30 bis 24:00 Current day

  • Customs / Export

    Security

    Telefon:

    +49 (0)40 5075 2431

    Web:

    www.zoll.de

    Location:

    opening hours:

    • Montag: 05:00 bis 22:00

    • Dienstag: 05:00 bis 22:00

    • Mittwoch: 05:00 bis 22:00

    • Donnerstag: 05:00 bis 22:00

    • Freitag: 05:00 bis 22:00

    • Samstag: 05:00 bis 22:00

    • Sonntag: 05:00 bis 22:00 Current day

    Passengers wishing to export goods and valuables requiring declaration or large sums of cash from Germany can declare this at the Customs counter in Terminal 1 and apply for export certificates. Customs officers are also available to answer any questions you may have about customs.

  • Airport Fire Department

    Security

    Telefon:

    112

    E-Mail:

    feuerwehr@ham.airport.de

    Location:

    opening hours:

    • Montag: 00:01 bis 24:00

    • Dienstag: 00:01 bis 24:00

    • Mittwoch: 00:01 bis 24:00

    • Donnerstag: 00:01 bis 24:00

    • Freitag: 00:01 bis 24:00

    • Samstag: 00:01 bis 24:00

    • Sonntag: 00:01 bis 24:00 Current day