Welcome to HAM Depart & Arrive Services at the Airport

Services at the Airport

Hamburg Airport offers its passengers and visitors a wide range of services at the airport. Here you will find an overview of our services: Free WiFi, quiet waiting and work areas, water dispensers, health services and our offers for more comfort before departure. We want you to feel completely at ease with us!

Current Corona Safety Measures:

FFP2 mask obligation: 
Please note that all passengers and visitors at Hamburg Airport are required to wear an FFP2 mask.

3G regulation for domestic German flights:
For domestic German flights, all passengers must carry a valid proof of vaccination, a proof of recovery or a negative test proof (e.g. antigen test, max. 24h old) and show it upon request. Airlines are required to randomly check these proofs.

Keep your distance:
Please keep at least 1.5 m distance to other people.

Wash your hands:
Please wash your hands regularly and use disinfectants.


We have adjusted to travel during the corona pandemic as best we can and want you to be able to fly safely and safely. You can read an overview of our measures and our answers to your questions here.

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Welcome Center & Info Points
The Hamburg Welcome Center at the Airport is the information service for arriving tourists and visitors.
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Lost & Found
Lost property & baggage tracing
Have your lost something? Was your luggage damaged? Find out who to speak to here.
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Hamburg Airport Lounge Aufsichgt
Relaxed travel
Lounges at Hamburg Airport
Do you want to give yourself a treat before your journey? Enjoy a visit to the lounges with a snack or a cold drink.
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Safety at Hamburg Airport
Corona Test Center at Hamburg Airport
EcoCare offers PCR, antigen rapid tests at Hamburg Airport for a fee, as well as free rapid tests.
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Safety at Hamburg Airport
Current information for passengers
Hamburg Airport has made the best possible preparations for travel during the Corona pandemic. Learn more about the measures here.
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job service
Individual Services
Whether alone or in company: Get to know our tailor-made services at Hamburg Airport and enjoy your time with us safely and relaxed.
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Worry-free traveling
Travel barrier-free
Do you need help on site? The DRK assistance team supports you with wheelchair service and other services for a barrier-free, stress-free and safe travel experience.
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Metropolitan Pharmacy
Whether its medication for your journey or every day cosmetic and hygiene articles you need, help is always on hand at the airport’s pharmacy.
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Kieser Training - fitness studio
Das Fitnessstudio Kieser Training ist spezialisiert auf präventives und therapeutisches Krafttraining. Trainieren Sie hier gezielt, um Ihre Leistungsfähigkeit zu erhöhen.
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Trydent - dental practice
Zahnmedizinische Hightech-Ausstattung, hochqualifizierte Ärzte und ein kompetentes Praxisteam erwartet Sie bei tryDent.

Security contacts at Hamburg Airport

Federal police force

Wurde Ihnen etwas gestohlen oder haben Sie ein anderes polizeiliches Anliegen? Die Flughafen-Wache der Bundespolizei und die Hamburger Polizei stehen Ihnen in der Abflugebene zwischen Terminal 2 und der Airport Plaza zur Verfügung.

Deutsches Rotes Kreuz
Deutsches Rotes Kreuz

Passagiere mit eingeschränkter Mobilität (PRM) sind beim DRK in guten Händen: Die besonders geschulten Mitarbeiterinnen und Mitarbeiter unterstützen Sie mit ihrem PRM-Service am Hamburg Airport.


Passagiere, die anmeldepflichtige Waren und Wertgegenstände oder größere Summen an Bargeld aus Deutschland ausführen möchten, können dies am Counter des Zolls in Terminal 1 anmelden und Ausfuhrbescheinigungen beantragen. Auch bei Fragen rund um das Thema Zoll stehen Ihnen die Zollbeamten beratend zur Seite.

Airport Fire Department