Welcome to HAM Depart & Arrive Services at the Airport

Services at the Airport

Hamburg Airport offers its passengers and visitors a wide range of services at the airport. Here you will find an overview of our services: Free WiFi, quiet waiting and work areas, water dispensers, health services and our offers for more comfort before departure. We want you to feel completely at ease with us!
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Welcome Center & Info Points
The Hamburg Welcome Center at the Airport is the information service for arriving tourists and visitors.
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Lost&Found & Baggage Tracing
Depending on the location of the loss, different contacts will assist you in locating your property.
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Relaxed travel
Lounges at Hamburg Airport
Do you want to give yourself a treat before your journey? Enjoy a visit to the lounges with a snack or a cold drink.
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job service
Individual Services
Whether alone or in company: Get to know our tailor-made services at Hamburg Airport and enjoy your time with us safely and relaxed.
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vacation start at Hamburg Airport
Safe travel
Current travel regulations
Everything you need to know about testing and verification requirements, entry regulations and quarantine regulations.
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Shuttle service
Hamburg Transfers
With Hamburg Transfers you will drive through the Hanseatic City comfortably. We will pick you up at the airport and take care of your individual transfer through town.
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drk highloader
Carefree travel
Travel barrier-free
Do you need help on site? The DRK assistance team supports you with wheelchair service and other services for a barrier-free, stress-free and safe travel experience.
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Metropolitan Pharmacy
Whether its medication for your journey or every day cosmetic and hygiene articles you need, help is always on hand at the airport’s pharmacy.
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Kieser Training - fitness studio
Das Fitnessstudio Kieser Training ist spezialisiert auf präventives und therapeutisches Krafttraining. Trainieren Sie hier gezielt, um Ihre Leistungsfähigkeit zu erhöhen.
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Trydent - dental practice
Zahnmedizinische Hightech-Ausstattung, hochqualifizierte Ärzte und ein kompetentes Praxisteam erwartet Sie bei tryDent.

Security contacts at Hamburg Airport

Hamburg Airport State Police (PK 34)
The state police control center (PK34) is available around the clock on the departure level between Terminal 2 and the Airport Plaza.
Bundespolizei Hamburg Airport
Federal Police Hamburg Airport
Zoll Hamburg Airport
Customs / Export

Passengers wishing to export goods and valuables requiring declaration or large sums of cash from Germany can declare this at the Customs counter in Terminal 1 and apply for export certificates. Customs officers are also available to answer any questions you may have about customs.

Airport Fire Department