Welcome to HAM Depart & Arrive Services at the Airport

Services at the Airport

Hamburg Airport offers its passengers and visitors a wide range of services at the airport. Here you will find an overview of our services: Free WiFi, quiet waiting and work areas, water dispensers, health services and our offers for more comfort before departure. We want you to feel completely at ease with us!
Information

Current Corona Safety Measures:

Please note that all passengers and visitors at Hamburg Airport are still recommended to wear a face mask.

Information

We have adjusted to travel during the corona pandemic as best we can and want you to be able to fly safely and safely. You can read an overview of our measures and our answers to your questions here.

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willkommen-hamburg-airport
Contact
Welcome Center & Info Points
The Hamburg Welcome Center at the Airport is the information service for arriving tourists and visitors.
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Baggage
Lost&Found & Baggage Tracing
Depending on the location of the loss, different contacts will assist you in locating your property.
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Relaxed travel
Lounges at Hamburg Airport
Do you want to give yourself a treat before your journey? Enjoy a visit to the lounges with a snack or a cold drink.
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Corona-Testkapazität-Abstrich
Safety at Hamburg Airport
Vaccination and testing centers at Hamburg Airport
An urban vaccination service is available at the airport, open daily. EcoCare also offers fee-based PCR, rapid antigen testing and free citizen testing.
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Safety at Hamburg Airport
Current information for passengers
Hamburg Airport has made the best possible preparations for travel during the Corona pandemic. Learn more about the measures here.
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job service
Service
Individual Services
Whether alone or in company: Get to know our tailor-made services at Hamburg Airport and enjoy your time with us safely and relaxed.
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DRK
Worry-free traveling
Travel barrier-free
Do you need help on site? The DRK assistance team supports you with wheelchair service and other services for a barrier-free, stress-free and safe travel experience.
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Health
Metropolitan Pharmacy
Whether its medication for your journey or every day cosmetic and hygiene articles you need, help is always on hand at the airport’s pharmacy.
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Health
Kieser Training - fitness studio
Das Fitnessstudio Kieser Training ist spezialisiert auf präventives und therapeutisches Krafttraining. Trainieren Sie hier gezielt, um Ihre Leistungsfähigkeit zu erhöhen.
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Health
Trydent - dental practice
Zahnmedizinische Hightech-Ausstattung, hochqualifizierte Ärzte und ein kompetentes Praxisteam erwartet Sie bei tryDent.

Security contacts at Hamburg Airport

polizei
Sicherheit
Hamburg Airport State Police (PK 34)
The state police control center (PK34) is available around the clock on the departure level between Terminal 2 and the Airport Plaza.
Bundespolizei Hamburg Airport
Security
Federal Police Hamburg Airport
Zoll Hamburg Airport
Security
Customs / Export

Passengers wishing to export goods and valuables requiring declaration or large sums of cash from Germany can declare this at the Customs counter in Terminal 1 and apply for export certificates. Customs officers are also available to answer any questions you may have about customs.

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Security
Airport Fire Department