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Fly barrier-free from Hamburg

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Handicapped at Hamburg Airport - mobility service and support

The employees of the German Red Cross take care of passengers with restricted mobility. In order to be able to take advantage of a smooth mobility service, a registration via the travel agency or the airline must be received 48 hours before departure or arrival. Please be at the airport at least 2 hours before departure. After check-in or your arrival, one of our employees will pick you up within 30 minutes (only if you book in advance) and accompany you to the aircraft or to the exit as required. 

The mobility service at Hamburg Airport includes the following support: 

  • Depending on your reported need for assistance, an employee of the Red Cross will support you from check-in to the gate or into the aircraft or from the aircraft to the exit. 
  • Support at security control, customs control and immigration formalities 
  • support to get to the toilet if necessary 

Safe and barrier-free travel from your arrival to your departure

Please notify the airline of your requirements when booking your flight. The airline sends your registration to the DRK at Hamburg Airport. Timely service for passengers with restricted mobility cannot be guaranteed without prior notification.

The following abbreviations are used for international classification for barrier-free flying in order to define the degree of mobility impairment:

  • WCHR: As a rule, you do not need a wheelchair or only to cover longer distances. 
  • WCHS: You cannot climb stairs, but you can cover short distances on foot.
  • WCHC: You are always in need of a wheelchair. In the cabin you cannot move around without assistance either.
  • BLND: You are blind or visually impaired.
  • DEAF: You are deaf or hard of hearing.
  • BLND-DEAF: You are blind and deaf.
  • DPNA: You have cognitive impairment and you need help.

Hamburg Airport is well connected in terms of transport, so that you can travel to and from there without barriers. You have various options for doing this. Use, for example, local public transport (see availability of lifts in the HVV network), a taxi or your own car. Barrier-free parking is also available in all parking lots.

Parking lots and multi-storey car parks with reserved spaces are located in the immediate vicinity of the terminals. All special parking facilities are marked with the international handicapped symbol. In the parking garages you will find the parking spaces directly at the entrances and exits or next to the elevators. All parking garages are equipped with wheelchair-accessible elevators.

For pick up and drop off passengers:

Parking in "Kiss & Fly"-zone 
You can use the parking spaces in the "Kiss & Fly"-zone directly in front of the terminals (Airport Plaza) on the departure level. There are two marked parking spaces for using. Please note that free parking lasts 10 minutes. If you are going to stand for longer period of time, we recommened using the multi-storey car parks.  

For Travelers:

Discount on parking rates

For longer stays (from 24 hours), you have the option of having your parking ticket discounted at the cheapest basic rate (currently parking area P8 / P9). In the parking garages directly in front of the terminals, you only pay the low holiday base rate.

For a discount on your parking ticket, please contact the parking control center. This is located on the departure level in Terminal 2. The discount can be applied both before and after your trip. You have to show your blue parking card for the discount.

Please note that if you use online parking space reservation, you may be able to book a parking space at more favorable conditions (early bird rates). An additional discount is not possible.

If you visit Hamburg Airport with a wheelchair or another handicap, please check in at least two hours prior to departure. Our staff will inform the mobility serviceto assist you. You will be picked up at the agreed location by a DRK (German Red Cross) employee within 30 minutes (with advance notice) or 45 minutes (without advance notice). Depending on your reported need for help, an employee of DRK will support you up to / on the plane.

The mobility service at Hamburg Airport also assists you at security and customs controls if required. Please make sure in advance that your hand luggage does not exceed the permitted size and number of pieces of luggage.

Please also note the liquidity regulations and do not take sharp or pointed objects with you. If you stow prescription medication in your hand luggage, it is advisable to carry the medication form with you.

Should you still have to wait, our DRK employee will pick you up at an agreed meeting point shortly before departure. He will now accompany you to the aircraft and, if necessary, provide further assistance to your seat.

When you land at Hamburg Airport, you will be picked up from your aircraft after no more than 20 minutes (with advance notice) or 45 minutes (without notice) and taken to the baggage claim or the requirements you have booked.

Deutsches Rotes Kreuz
German Red Cross
You can reach our PRM Service by telephone from Monday to Friday from 08:00 to 16:00 and Saturday and Sunday from 07:00 to 15:00.

Inductive hearing system for passengers with hearing impairments

An inductive hearing system for passengers with hearing impairments has been installed at the Hamburg Welcome Center (Arrivals, Airport Plaza, Level 0) and at the pier information desk (security area, between Gates A17 and A18).