Your luggage is not only subject to the general safety regulations in air traffic in order for aircraft and passengers to arrive safely at their destination. Airlines also have very different rules regarding weight and number of pieces of luggage a passenger can take with them. Different luggage requirements may even apply between classes of transport and flight destinations of an airline,. It is therefore best to find out about the baggage regulations of your airline when booking your trip, but in any case no later than before arriving at Hamburg Airport in order to avoid additional costs for excess baggage.
When you check in online or at one of our Check-in machines you can also check in your luggage with most airlines using the self-bag drop. Simply use our baggage drop-off machine. You will find the instructions for our self-bag drop machines in Check-in.
Baggage trolleys are available in and in front of the terminals to transport your luggage. You also have the option to hire a porter service. You can also leave your suitcases stored at the airport with luggage service Schwerelos Reisen.
Have you lost something on the plane or your luggage did not arrive at your destination? It is best to contact your airline at the airport - they will take care of finding your luggage quickly. If something is lost on the airport premises the staff at Hamburg Welcome Center will be happy to help. If your missing item appears again you can pick it up from our lost property office in the Welcome Center, where you will be required to show a valid photo ID and pay a small fee. Of course you can also have your lost luggage sent to you.
Liability is regulated by law for all airlines. It generally depends on the starting and ending destinations of your trip. This can vary greatly depending on which international agreement the departure and destination countries have signed or which national laws apply.
In principle, liability for checked baggage is based on the proven damage, but is limited in amount. For international travel, the maximum liability is based on the weight of the checked baggage. For more detailed information on maximum liability, please read the airline's conditions of carriage.
If the value of your checked baggage exceeds the maximum liability we generally recommend baggage insurance.