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Contact

Here you will find all important contacts and information for your concerns about Hamburg Airport.

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Hamburg Airport Customer Service

Contact

For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

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Information

Terminal opening times (Terminal 1 & Terminal 2)

From May 1 to October 31, 2025, our terminals will open at 03:15. Check-in, baggage drop-off (including bulky baggage and self bag drop) and security checks will be available from 03:30.

Please note:
With Lufthansa and Air France/KLM, self bag drop is possible from 03:30. However, regular check-in does not begin there until 04:00.

Important opening hours

  • Hamburg Welcome Center (before the security checkpoint)

    For visitors

    For arriving passengers and visitors - airport information for information about the airport, your journey or your stay in Hamburg.

    Location:

    opening hours:

    • Monday: 09:00 bis 16:00

    • Tuesday: 09:00 bis 16:00 Current day

    • Wednesday: 08:00 bis 16:00

    • Thursday: 08:00 bis 16:00

    • Friday: 08:00 bis 16:00

    • Saturday: closed

    • Sunday: closed

  • Hamburg Airport Lounge (security area)

    Opening hours

    Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

    Location:

    opening hours:

    • Monday: 05:15 bis 21:00

    • Tuesday: 05:15 bis 18:00 Current day

    • Wednesday: 05:15 bis 21:00

    • Thursday: 05:15 bis 21:00

    • Friday: 05:15 bis 21:00

    • Saturday: 05:15 bis 21:00

    • Sunday: 05:15 bis 21:00

Safe and carefree travel from Hamburg Airport

Reisetipps

Travel tips & info

Parken

Online parking reservation
slot-and-fly

Slot&Fly booking