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Hamburg Airport Customer Service

Contact

For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

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Important opening hours

Terminal opening hours (Terminal 1 & Terminal 2)

Opening hours

Check-in starts at 04:00 a.m. At this time, the baggage handling system, the oversized baggage counter, the Self Bag Drops (SBDs), and the central security checkpoint including the boarding pass control will also be in operation. Please note that outside these hours, the terminal building is closed – overnight stays inside the terminal are not possible.

E-Mail:
info@ham.airport.de

Location:

opening hours:

Monday

03:45 - 24:00

Tuesday

03:45 - 24:00

Wednesday

03:45 - 24:00

Thursday

03:45 - 24:00

Friday

03:45 - 24:00

Saturday

03:45 - 24:00

Sunday

03:45 - 24:00
Lost and Found at Hamburg Airport

Contact & Opening Hours

Since January 1, 2026, the Hamburg Welcome Center on the arrivals level has been closed. The lost and found office remains open.

E-Mail:
fundbuero@ham.airport.de

Web:
Lost and Found

Location:

opening hours:

Monday

08:00 - 15:00

Tuesday

closed

Wednesday

closed

Thursday

08:00 - 15:00

Friday

closed

Saturday

closed

Sunday

closed
Hamburg Airport Lounge (security area)

Opening hours

Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

E-Mail:

Location:

opening hours:

Monday

05:15 - 21:00

Tuesday

05:15 - 21:00

Wednesday

05:15 - 21:00

Thursday

05:15 - 21:00

Friday

05:15 - 21:00

Saturday

05:15 - 21:00

Sunday

05:15 - 21:00