Welcome to HAM Contact


Here you will find all important contacts and information for your concerns about Hamburg Airport.

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Hamburg Airport Customer Service

For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

Important opening hours

Terminal 1 Hamburg Airport
Opening hours
Terminal opening hours (Terminal 1 & Terminal 2)
Please note that the terminal building is closed outside these times - it is not possible to stay overnight in the terminal.
Hamburg Airport Welcome Center
For visitors
Hamburg Welcome Center (before the security checkpoint)
For arriving passengers and visitors - airport information for information about the airport, your journey or your stay in Hamburg.
Opening hours
Hamburg Airport Lounge (security area)
Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

Safe and carefree travel from Hamburg Airport

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Safe travel
Travel tips & info - for a relaxed start to your vacation
5 helpful tips for a carefree and relaxed trip
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Online parking reservation
Online parking reservation
If you reserve a parking space online in advance, you are guaranteed to park at the airport at great rates.
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Slot & Fly
Slot&Fly booking
Book a time slot for our Slot&Fly lane free of charge and save time at the security checkpoint.