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    Contact

    Here you will find all important contacts and information for your concerns about Hamburg Airport.

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    Hamburg Airport Customer Service

    Contact

    For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

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    Important opening hours

    • Terminal opening hours (Terminal 1 & Terminal 2)

      Opening hours

      Check-in starts at 04:00 a.m. At this time, the baggage handling system, the oversized baggage counter, the Self Bag Drops (SBDs), and the central security checkpoint including the boarding pass control will also be in operation. Please note that outside these hours, the terminal building is closed – overnight stays inside the terminal are not possible.

      E-Mail:

      info@ham.airport.de

      Location:

      opening hours:

      • Monday: 03:45 bis 24:00

      • Tuesday: 03:45 bis 24:00

      • Wednesday: 03:45 bis 24:00 Current day

      • Thursday: 03:45 bis 24:00

      • Friday: 03:45 bis 24:00

      • Saturday: 03:45 bis 24:00

      • Sunday: 03:45 bis 24:00

    • Hamburg Welcome Center (before the security checkpoint)

      For visitors

      For arriving passengers and visitors - airport information for information about the airport, your journey or your stay in Hamburg.

      Location:

      opening hours:

      • Monday: 09:00 bis 16:00

      • Tuesday: 09:00 bis 16:00

      • Wednesday: 08:00 bis 16:00 Current day

      • Thursday: 08:00 bis 16:00

      • Friday: 08:00 bis 16:00

      • Saturday: closed

      • Sunday: closed

    • Hamburg Airport Lounge (security area)

      Opening hours

      Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

      E-Mail:

      Location:

      opening hours:

      • Monday: 05:15 bis 21:00

      • Tuesday: 05:15 bis 21:00

      • Wednesday: 05:15 bis 21:00 Current day

      • Thursday: 05:15 bis 21:00

      • Friday: 05:15 bis 21:00

      • Saturday: 05:15 bis 21:00

      • Sunday: 05:15 bis 21:00

    Safe and carefree travel from Hamburg Airport

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