Skip to content

Contact

Here you will find all important contacts and information for your concerns about Hamburg Airport.

Targeted topic search

When autocomplete results are available use up and down arrows to review and enter to select

Suggested topics

Do you have another request?

Hamburg Airport Customer Service

Contact

For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

send email

Information

Terminal opening times (Terminal 1 & Terminal 2)

From May 1 to October 31, 2025, our terminals will open at 03:15. Check-in, baggage drop-off (including bulky baggage and self bag drop) and security checks will be available from 03:30.

Please note:
With Lufthansa and Air France/KLM, self bag drop is possible from 03:30. However, regular check-in does not begin there until 04:00.

Important opening hours

  • Hamburg Welcome Center (before the security checkpoint)

    For visitors

    For arriving passengers and visitors - airport information for information about the airport, your journey or your stay in Hamburg.

    Location:

    opening hours:

    • Monday: 09:00 bis 16:00

    • Tuesday: 09:00 bis 16:00

    • Wednesday: 08:00 bis 16:00 Current day

    • Thursday: 08:00 bis 16:00

    • Friday: 08:00 bis 16:00

    • Saturday: closed

    • Sunday: closed

  • Hamburg Airport Lounge (security area)

    Opening hours

    Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

    Location:

    opening hours:

    • Monday: 05:15 bis 21:00

    • Tuesday: 05:15 bis 18:00

    • Wednesday: 05:15 bis 21:00 Current day

    • Thursday: 05:15 bis 21:00

    • Friday: 05:15 bis 21:00

    • Saturday: 05:15 bis 21:00

    • Sunday: 05:15 bis 21:00

Safe and carefree travel from Hamburg Airport

Reisetipps

Travel tips & info

Parken

Online parking reservation
slot-and-fly

Slot&Fly booking