You have lost something on the plane, your luggage has not arrived or you want to claim damage?
Then your airline is your contact. With some airlines, you can report your loss online or send an email to the representative before heading to the airport. Please keep all flight documents, especially your boarding pass and baggage tag.
Please report the delay of your baggage directly to your airline. There you can check the status of your baggage tracing, as well as adjust your delivery address and contact information.
Your responsible contact person of the respective airline has been divided into different groups and accesses. Please search for your airline first so that you can find your correct contact person and their access on site. Alternatively, you can reach the responsible Lost & Found office by e-mail.
Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:
Group D: email@example.com
Group E: firstname.lastname@example.org
You will also find a contact person for your Lost&Found concerns in Terminal 2 (departure level) opposite check-in row 10.
You will also find a contact person for your Lost&Found concerns in Terminal 1 (departures level) opposite check-in row 4.
Your data will be processed and treated confidentially in compliance with the applicable data protection regulations. We will store and process your data only to the extent and as long as required for processing your message. Your data will not be forwarded to third parties. In some cases it will be necessary to share your data with system partners such as airlines, public authorities and other companies in the Hamburg Airport Group in order to respond to your feedback. For further information please click on Data Protection (only available in German).