Welcome to HAM Depart & Arrive Baggage Lost & Found

Lost & Found

Lost and Found Hamburg Airport

Baggage investigation and baggage damage

You have lost something on the plane, your luggage has not arrived or you want to claim damage?

Then your airline is your contact. With some airlines, you can report your loss online or send an email to the representative before heading to the airport. Please keep all flight documents, especially your boarding pass and baggage tag.

Baggage tracing:

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Gepäcknachverfolgung am Hamburg Airport
Baggage tracing
Find your baggage - a service from AHS (Aviation Handling Services)
With the help of your baggage tag, you can find out online whether your baggage has arrived at Hamburg Airport. The service applies to delayed baggage from all handling partners at Hamburg Airport.

Baggage tracking

Please report the delay of your baggage directly to your airline. There you can check the status of your baggage tracing, as well as adjust your delivery address and contact information.

How to find us:

  1. Access to the baggage tracing (Lost & Found office) of all airlines at Hamburg Airport is via two entrances in the Airport Plaza, Level 0.
  2. You can find out which access and contact person is responsible for you from the respective list of airlines, which is divided into different groups.
  3. Once you have found your group and its access, you can reach your responsible Lost & Found office via a bell station / telephone. An employee will check your request and grant you access to the baggage area.
  4. Please have your flight documents (boarding pass, baggage tag) ready for this.

Airline contact person:

Your responsible contact person of the respective airline has been divided into different groups and accesses. Please search for your airline first so that you can find your correct contact person and their access on site. Alternatively, you can reach the responsible Lost & Found office by e-mail. 

Access: Terminal 1 (next to EDEKA market):


Group A-C (Terminal 1)

Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:

Group A: hamll@ahs-aero.de

Group B: ll@has.aero

Group C: ham-ll@dhs.aero

Access: Terminal 2 (next to the Hamburg Welcome Center):


Group D-E (Terminal 2)

Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:

Group D: ll.ham@gsrm.de

Group E: lostandfound_ham@aas.aero

Note: Global (Group D):

You will also find a contact person for your Lost&Found concerns in Terminal 2 (departure level) opposite check-in row 10.

Note: AAS (Group E):

You will also find a contact person for your Lost&Found concerns in Terminal 1 (departures level) opposite check-in row 4.

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Hamburg Airport Customer Service
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Note on data protection

Your data will be processed and treated confidentially in compliance with the applicable data protection regulations. We will store and process your data only to the extent and as long as required for processing your message. Your data will not be forwarded to third parties. In some cases it will be necessary to share your data with system partners such as airlines, public authorities and other companies in the Hamburg Airport Group in order to respond to your feedback. For further information please click on Data Protection (only available in German).

More information:

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Lost Property Service
Have you lost something at Hamburg Airport, or left something behind at the security checkpoint?
Please contact Lost & Found at the Hamburg Welcome Center directly.
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Airline contacts
Airlines from Hamburg
Do you have questions about your reservations, your flight or your luggage? Here you can find the direct contact to your airline.
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Baggage on the plane - rules & regulations
Here you can find out what you have to consider when packing your suitcases and bags.