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Gepäckermittlung

Lost & Found

    lost-found-koffer-en

    Baggage investigation and baggage damage

    You have lost something on the plane, your luggage has not arrived or you want to claim damage?

    In this case, your airline is your point of contact. Some airlines offer an online loss report or contact by e-mail before you arrive at the airport. Please keep all flight documents, especially your boarding pass and baggage claim tag, in a safe place.

    Information

    Baggage tracking

    Please report the delay of your baggage directly to your airline. There you can check the status of your baggage tracing, as well as adjust your delivery address and contact information.

    In order to guarantee a speedy processing, we need the following information:

    • Name
    • Flight number and day
    • Route
    • Baggage section number
    • short description of the luggage
    • address
    • phone number
    Airline contacts

    Airline contact person:

    Your contact person for the respective airline is sorted by groups and access points. First search for your airline to find the right contact and local access. Alternatively, you can contact the Lost & Found office by e-mail.

    • Air Anka

    • Air Cairo

    • Air France

    • Air Serbia

    • AJet

    • Austrian Airlines

    • Brussels Airlines

    • Corendon Airlines

    • Danish Air Transport

    • EasyJet

    • Emirates

    • European Air Charter

    • Eurowings

    • Finnair

    • Freebird

    • Hi Sky

    • HOP

    • Iran Air

    • KLM Royal Dutch AL

    • Lufthansa

    • Luxair

    • Neos S.p.A

    • Nesma Airline

    • Nile Air

    • Nouvelair

    • Qatar

    • Ryanair

    • SAS Scandinavian AL

    • Smartwings

    • Sun Express

    • ky Alps

    • Swiss International AL

    • TAP Air Portugal

    • Tailwind Airlines

    • Turkish Airlines

    • Volotea

     

    Alternatively you can send an e-mail to the following address: hamll@ahs-aero.de

    • Condor

    • LOT Polish Airlines

    • Marabu

    • Mavi Gök

    • Wizzair

     

    Alternatively you can send an e-mail to the following address: ll@has.aero

    • Air Baltic

    • High Sky

    • Pegasus Airlines

     

    Alternatively you can send an e-mail to the following address: ham-ll@dhs.aero

    • Aegean Airlines

    • Aer Lingus

    • Air Europa

    • Air Nostrum

    • British Airways

    • Iberia

    • Icelandair

    • GP Aviation

    • Norwegian

    • Sky Express

    • Tunis Air

    • Vueling Airlines

    • Wideroe

     

    Alternatively you can send an e-mail to the following address: ll.ham@gsrm.de

    How to find us:

    1. Access to the baggage tracing (Lost & Found office) of all airlines at Hamburg Airport is via one entrance in the Airport Plaza, Level 0.
    2. You can find out which contact person is responsible for you from the respective list of airlines, which is divided into different groups.
    3. Once you have found your group and its access, you can reach your responsible Lost & Found office via a bell station / telephone. An employee will check your request and grant you access to the baggage area.
    4. Please have your flight documents (boarding pass, baggage tag) ready for this.
    fundsachen-lost-and-found-baggage-gepaeck

    Have you lost something at Hamburg Airport, or left something behind at the security checkpoint?

    Lost Property Service

    Please contact Lost & Found at the Hamburg Airport directly.

    Hamburg Airport Lost & Found

    More information:

      Airlines from Hamburg

      Baggage on the plane - rules & regulations

      Bulky baggage