Lost & Found

Baggage Tracing and Damaged Baggage

Have you left something on the aircraft, your baggage has not arrived, or you would like to report damaged baggage?

Please report delayed or damaged baggage directly to your airline. Your airline can provide updates on the status of your baggage tracing request and help you update your contact details if needed. Please keep all your travel documents, especially your boarding pass and baggage claim tag, as they may be required.

Oliver Sorg

Contact your airline

Overview of all airlines at Hamburg Airport

Airline contact person:

Your contact person for the respective airline is sorted by groups and access points. First search for your airline to find the right contact and local access. Alternatively, you can contact the Lost & Found office by e-mail.

All Airlines - Group A (Access Terminal 1)

• Air Anka

• Air Cairo

• Air France

• Air Serbia

• AJet

• Austrian Airlines

• Brussels Airlines

• Corendon Airlines

• Danish Air Transport

• EasyJet

• Emirates

• European Air Charter

• Eurowings

• Finnair

• Freebird

• Hi Sky

• HOP

• Iran Air

• ITA Airways 

• KLM Royal Dutch AL

• Lufthansa

• Luxair

• Neos S.p.A

• Nesma Airline

• Nile Air

• Nouvelair

• Qatar

• Ryanair

• SAS Scandinavian AL

• Smartwings

• Sun Express

• Sky Alps

• Swiss International AL

• TAP Air Portugal

• Tailwind Airlines

• Turkish Airlines

• Volotea

 

Alternatively you can send an e-mail to the following address: hamll@ahs-aero.de

All Airlines - Group B (Access Terminal 2)

• Condor

• LOT Polish Airlines

• Marabu

• Mavi Gök

• Wizzair

 

Alternatively you can send an e-mail to the following address: ll@has.aero

All Airlines - Group C (Access Terminal 2)

• Air Baltic

• High Sky

• Pegasus Airlines

 

Alternatively you can send an e-mail to the following address: ham-ll@dhs.aero

All Airlines - Group D (Access Terminal 2)

• Aegean Airlines

• Aer Lingus

• Air Europa

• Air Nostrum

• British Airways

• Iberia

• Icelandair

• GP Aviation

• Norwegian

• Sky Express

• Tunis Air

• Vueling Airlines

• Wideroe

 

Alternatively you can send an e-mail to the following address: ll.ham@gsrm.de

How to find us:

1. Access to the baggage tracing (Lost & Found office) of all airlines at Hamburg Airport is via one entrance in the Airport Plaza, Level 0 (Arrivals).
2. You can find out which contact person is responsible for you from the respective list of airlines, which is divided into different groups.
3. Once you have found your group and its access, you can reach your responsible Lost & Found office via a bell station / telephone. An employee will check your request and grant you access to the baggage area.
4. Please have your flight documents (boarding pass, baggage tag) ready for this.