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Gepäckermittlung

Lost & Found

Lost and Found Hamburg Airport

Baggage investigation and baggage damage

You have lost something on the plane, your luggage has not arrived or you want to claim damage?

In this case, your airline is your point of contact. Some airlines offer an online loss report or contact by e-mail before you arrive at the airport. Please keep all flight documents, especially your boarding pass and baggage claim tag, in a safe place.

Information

Baggage tracking

Please report the delay of your baggage directly to your airline. There you can check the status of your baggage tracing, as well as adjust your delivery address and contact information.

In order to guarantee a speedy processing, we need the following information:

  • Name
  • Flight number and day
  • Route
  • Baggage section number
  • short description of the luggage
  • address
  • phone number
Airline contacts

Airline contact person:

Your contact person for the respective airline is sorted by groups and access points. First search for your airline to find the right contact and local access. Alternatively, you can contact the Lost & Found office by e-mail.

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Access Group A and E: Terminal 1 (next to EDEKA market)

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Access Group B, C and D: Terminal 1 (next to Hamburg Welcome Center)

Information

Group B, C and D (Terminal 2)

Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:

Group B: ll@has.aero

Group C: ham-ll@dhs.aero

Group D: ll.ham@gsrm.de

 

Note: Global (Group D) - You will also find a contact person for your Lost&Found concerns in Terminal 2 (departure level) opposite check-in row 10.

How to find us:

  1. Access to the baggage tracing (Lost & Found office) of all airlines at Hamburg Airport is via one entrance in the Airport Plaza, Level 0.
  2. You can find out which contact person is responsible for you from the respective list of airlines, which is divided into different groups.
  3. Once you have found your group and its access, you can reach your responsible Lost & Found office via a bell station / telephone. An employee will check your request and grant you access to the baggage area.
  4. Please have your flight documents (boarding pass, baggage tag) ready for this.

Have you lost something at Hamburg Airport, or left something behind at the security checkpoint?

Lost Property Service

Please contact Lost & Found at the Hamburg Welcome Center directly.

Hamburg Airport Lost & Found

More information:

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Airlines from Hamburg
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Baggage on the plane - rules & regulations
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Bulky baggage