Lost & Found

Baggage investigation and baggage damage

You have lost something on the plane, your luggage has not arrived or you want to claim damage?

Then your airline is your contact. With some airlines, you can report your loss online or send an email to the representative before heading to the airport. Please keep all flight documents, especially your boarding pass and baggage tag.

Information

Baggage tracking

Please report the delay of your baggage directly to your airline. There you can check the status of your baggage tracing, as well as adjust your delivery address and contact information.

In order to guarantee a speedy processing, we need the following information:

Name
Flight number and day
Route
Baggage section number
short description of the luggage
address
phone number

Airline contacts

How to find us:

Access to the baggage tracing (Lost & Found office) of all airlines at Hamburg Airport is via one entrance in the Airport Plaza, Level 0.
You can find out which contact person is responsible for you from the respective list of airlines, which is divided into different groups.
Once you have found your group and its access, you can reach your responsible Lost & Found office via a bell station / telephone. An employee will check your request and grant you access to the baggage area.
Please have your flight documents (boarding pass, baggage tag) ready for this.

Airline contact person:

Your responsible contact person of the respective airline has been divided into different groups and accesses. Please search for your airline first so that you can find your correct contact person and their access on site. Alternatively, you can reach the responsible Lost & Found office by e-mail.