Welcome to HAM Depart & Arrive Baggage Lost & Found

Lost & Found

Lost and Found Hamburg Airport

Baggage investigation and baggage damage

You have lost something on the plane, your luggage has not arrived or you want to claim damage?

Then your airline is your contact. With some airlines, you can report your loss online or send an email to the representative before heading to the airport. Please keep all flight documents, especially your boarding pass and baggage tag.


Baggage tracking

Please report the delay of your baggage directly to your airline. There you can check the status of your baggage tracing, as well as adjust your delivery address and contact information.

In order to guarantee a speedy processing, we need the following information:

  • Name
  • Flight number and day
  • Route
  • Baggage section number
  • short description of the luggage
  • address
  • phone number

How to find us:

  1. Access to the baggage tracing (Lost & Found office) of all airlines at Hamburg Airport is via one entrance in the Airport Plaza, Level 0.
  2. You can find out which contact person is responsible for you from the respective list of airlines, which is divided into different groups.
  3. Once you have found your group and its access, you can reach your responsible Lost & Found office via a bell station / telephone. An employee will check your request and grant you access to the baggage area.
  4. Please have your flight documents (boarding pass, baggage tag) ready for this.

Airline contact person:

Your responsible contact person of the respective airline has been divided into different groups and accesses. Please search for your airline first so that you can find your correct contact person and their access on site. Alternatively, you can reach the responsible Lost & Found office by e-mail. 

Access: Terminal 1 (next to EDEKA market):



Group A (Terminal 1)

Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:

Group A: hamll@ahs-aero.de



Group B-C (Terminal 1)

Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:

Group B: ll@has.aero

Group C: ham-ll@dhs.aero



Group D-E (Terminal 1)

Alternatively, if you are a guest of one of these airlines, you can send an e-mail to the following address:

Group D: ll.ham@gsrm.de

Group E: lostandfound_ham@aas.aero

Note: Global (Group D):

You will also find a contact person for your Lost&Found concerns in Terminal 2 (departure level) opposite check-in row 10.

More information:

Read more
Lost Property Service
Have you lost something at Hamburg Airport, or left something behind at the security checkpoint?
Please contact Lost & Found at the Hamburg Welcome Center directly.
Read more
Airline contacts
Airlines from Hamburg
Do you have questions about your reservations, your flight or your luggage? Here you can find the direct contact to your airline.
Read more
Baggage on the plane - rules & regulations
Here you can find out what you have to consider when packing your suitcases and bags.