Skip to content

    Federal Police: Passport Control

    When you leave or enter a country, you must pass through a passport control when crossing the border. A distinction is made between travel within the Schengen area and travel to or from countries that are not part of the Schengen agreement.

    Information

    Allow extra time for passport control!

    For flights to non-Schengen countries, travelers should proceed quickly to passport control after security checks - please allow extra time for the additional checkpoint. If possible, use the automated border control system easyPass (EasyPASS - What is EasyPASS?). 

    Border Control at Hamburg Airport

    • EES-Einreise: Neues EU-Einreiseverfahren für Reisende aus Nicht-EU-Ländern

      Entry/Exit System: New EU Entry Procedure for Travelers from Non-EU Countries

      New from December 2, 2025

      For nationals from non-EU countries traveling to the EU for short stays (up to 90 days), the new digital entry and exit procedure will be mandatory. Instead of passport stamps, travel data, facial recognition, and fingerprints will be collected. The process is simple at the self-service kiosk: place your electronic passport (ePass) on the scanner, have your facial image captured, and scan the fingerprints of your right hand - then proceed to border control for confirmation.

      More information
    • Easy Pass

      EasyPass – Automated Border Control

      Fast, convenient, and contactless entry.

      EasyPASS is the automated border control system of the Federal Police, making airport security checks quick and easy. Instead of waiting at the counter, you use an electronic gate that automatically checks your passport and face. Here’s how it works: insert your electronic passport (ePass) or an electronically readable identity card , briefly look into the camera, and once the match is confirmed, the gate opens. EasyPASS is available to all individuals aged 12 and over who are nationals of an EU or EEA country, or Switzerland, travelers with a German residence permit, as well as registered EasyPASS-RTP users from the USA, the UK, South Korea, Taiwan, and Hong Kong.

      More Information

    Entry/Exit System (EES) – Informative Video for Travelers

    Further Information

    Entry/Exit System (EES)

    Border Control - European Union

    Entry/Exit System

    Border Control - Bundespolizei

    EasyPASS

    Traveling Safely - Bundespolizei

    Information

    Valid travel documents are mandatory

    Before traveling, we strongly recommend that you check the validity of your travel documents, such as your identity card or passport, or visa or entry permit.

    Do you have questions or a concern about safety?

    Federal Police Hamburg Airport

    Security

    Telefon:

    +49 (0)40 5002 7300

    E-Mail:

    bpolifh.ham@polizei.bund.de

    Web:

    www.bundespolizei.de

    Location:

    opening hours:

    Monday
    04:30 - 24:00
    Tuesday
    04:30 - 24:00
    Wednesday
    04:30 - 24:00
    Thursday
    04:30 - 24:00
    Friday
    04:30 - 24:00
    Saturday
    04:30 - 24:00
    Sunday
    04:30 - 24:00

    • Hamburg Airport State Police (PK 34)

      Sicherheit

      The state police control center (PK34) is available around the clock on the departure level between Terminal 2 and the Airport Plaza.

      Telefon:

      +49 (0)40 42865 3460

      E-Mail:

      pk34@polizei.hamburg.de

      Web:

      www.polizei.hamburg.de

      Location:

      opening hours:

      Monday
      00:01 - 24:00
      Tuesday
      00:01 - 24:00
      Wednesday
      00:01 - 24:00
      Thursday
      00:01 - 24:00
      Friday
      00:01 - 24:00
      Saturday
      00:01 - 24:00
      Sunday
      00:01 - 24:00

    • Customs / Export

      Security

      Telefon:

      +49 (0)40 5075 2431

      Web:

      www.zoll.de

      Location:

      opening hours:

      Monday
      05:00 - 22:00
      Tuesday
      05:00 - 22:00
      Wednesday
      05:00 - 22:00
      Thursday
      05:00 - 22:00
      Friday
      05:00 - 22:00
      Saturday
      05:00 - 22:00
      Sunday
      05:00 - 22:00

      Passengers wishing to export goods and valuables requiring declaration or large sums of cash from Germany can declare this at the Customs counter in Terminal 1 and apply for export certificates. Customs officers are also available to answer any questions you may have about customs.

    • Airport Fire Department

      Security

      Telefon:

      112

      E-Mail:

      feuerwehr@ham.airport.de

      Location:

      opening hours:

      Monday
      00:01 - 24:00
      Tuesday
      00:01 - 24:00
      Wednesday
      00:01 - 24:00
      Thursday
      00:01 - 24:00
      Friday
      00:01 - 24:00
      Saturday
      00:01 - 24:00
      Sunday
      00:01 - 24:00

    • Deutsches Rotes Kreuz

      Security

      Telefon:

      +49 (0)40 5075 3353 oder - 2645

      Web:

      www.drk-mediservice.de

      Location:

      opening hours:

      Monday
      05:00 - 23:00
      Tuesday
      05:00 - 23:00
      Wednesday
      05:00 - 23:00
      Thursday
      05:00 - 23:00
      Friday
      05:00 - 23:00
      Saturday
      05:00 - 23:00
      Sunday
      05:00 - 23:00

      Passagiere mit eingeschränkter Mobilität (PRM) sind beim DRK in guten Händen: Die besonders geschulten Mitarbeiterinnen und Mitarbeiter unterstützen Sie mit ihrem PRM-Service am Hamburg Airport.

    More Information

      Security Check

      Check-in Services

      Traveling with children

      Traveling with pets