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    Contact

    Here you will find all important contacts and information for your concerns about Hamburg Airport.

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    Hamburg Airport Customer Service

    Contact

    For any other request, please feel free to send us an email to: info@ham.airport.de. Our customer service will answer your message as soon as possible.

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    Important opening hours

    • Terminal opening hours (Terminal 1 & Terminal 2)

      Opening hours

      Check-in, baggage drop-off (including oversized baggage and self bag drop), and security checks are available from 3:30 a.m. Please note that the terminal building is closed outside these hours - it is not possible to stay overnight in the terminal.

      E-Mail:

      Location:

      opening hours:

      • Monday: 03:15 bis 24:00 Current day

      • Tuesday: 03:15 bis 24:00

      • Wednesday: 03:15 bis 24:00

      • Thursday: 03:15 bis 24:00

      • Friday: 03:15 bis 24:00

      • Saturday: 03:15 bis 24:00

      • Sunday: 03:15 bis 24:00

    • Hamburg Welcome Center (before the security checkpoint)

      For visitors

      For arriving passengers and visitors - airport information for information about the airport, your journey or your stay in Hamburg.

      Location:

      opening hours:

      • Monday: 09:00 bis 16:00 Current day

      • Tuesday: 09:00 bis 16:00

      • Wednesday: 08:00 bis 16:00

      • Thursday: 08:00 bis 16:00

      • Friday: 08:00 bis 16:00

      • Saturday: closed

      • Sunday: closed

    • Hamburg Airport Lounge (security area)

      Opening hours

      Even before your departure, you can enjoy the best service and comfort in our own Hamburg Airport Lounge. Including a spectacular view of the apron!

      E-Mail:

      Location:

      opening hours:

      • Monday: 05:15 bis 21:00 Current day

      • Tuesday: 05:15 bis 21:00

      • Wednesday: 05:15 bis 21:00

      • Thursday: 05:15 bis 21:00

      • Friday: 05:15 bis 21:00

      • Saturday: 05:15 bis 21:00

      • Sunday: 05:15 bis 21:00

    Information

    Please note

    With Lufthansa and Air France/KLM, self bag drop is possible from 03:30. However, regular check-in does not begin there until 04:00.

    Safe and carefree travel from Hamburg Airport

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