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Customs & Passport Control


Whenever you enter or leave a country, you have to pass through passport control when crossing the border, and there are customs and immigration requirements that you must fulfil. There is a difference between travels within the Schengen area and travelling to or from countries that are not party to the Schengen Treaty.

Valid travel documents are mandatory

We urgently advise you to check that your travel documents (identity card, passport, visa, entry permit) are still valid before setting off on your journey. Should additional travel restrictions be in place for your destination country, as is currently the case for many countries due to Covid-19, please take these into account to avoid problems at Hamburg Airport when checking in or when entering the country. Current information on travel advice and safety warnings are available from the Federal Foreign Office


Please note that it is your responsibility to comply with the relevant regulations. Where you do not comply, you may be refused permission to fly.


Passagiere, die anmeldepflichtige Waren und Wertgegenstände oder größere Summen an Bargeld aus Deutschland ausführen möchten, können dies am Counter des Zolls in Terminal 1 anmelden und Ausfuhrbescheinigungen beantragen. Auch bei Fragen rund um das Thema Zoll stehen Ihnen die Zollbeamten beratend zur Seite.

Federal police force

Wurde Ihnen etwas gestohlen oder haben Sie ein anderes polizeiliches Anliegen? Die Flughafen-Wache der Bundespolizei und die Hamburger Polizei stehen Ihnen in der Abflugebene zwischen Terminal 2 und der Airport Plaza zur Verfügung.

Airport Fire Department

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