Welcome to HAM Plan & Book Individual Services for Travelers VIP service

VIP service


Our VIP offer applies to business travelers as well as to private travelers with high demands.

On request, you can be accompanied personally from your arrival to your departure. The same applies if you arrive at Hamburg Airport or are just passing through. We enable you to enjoy a relaxed stay in a discreet atmosphere.

Classic VIP service at Hamburg Airport 

Thanks to our Classic VIP Service, you will spend less time at the airport with formalities or in queues. Instead, you can use your stay to relax, work, or shop. On arrival, we will greet you directly at your car, which you can park in our exclusive VIP parking lot for the duration of your trip. And you don't have to worry about your luggage either. 

While we take care of the check-in formalities for you, you can enjoy the panoramic view of the apron from our airport lounge. There you will also find a rich buffet, TV and internet access, international newspapers as well as snacks and drinks. We will take you and your guests to your aircraft by VIP bus. You can say goodbye to your companion shortly before departure. We then bring them back to the terminal. 

Book the Classic VIP Service at Hamburg Airport including the following services: 

  • personal reception at the car or plane 
  • VIP parking lot 
  • Stay in one of our airport lounges 
  • Transfer from or to the aircraft with the VIP bus 
  • Farewell to your companion at the vehicle or plane, including return transport 

Additional services:

Would you like a quiet, private retreat and individual support from our staff? At Hamburg Airport, the VIP Service Deluxe offers you even more exclusive advantages. After your arrival, we will accompany you to your personal VIP lounge. There you can work or relax undisturbed - with selected snacks and drinks of your choice. We will then take you to your flight with the limousine shuttle.

The VIP Service Deluxe includes the following services in addition to the Classic version: 

  • stay in a separate VIP lounge 
  • freely selectable snacks 
  • beverage service 

Save yourself the search for a parking space at the airport in Hamburg! With our VIP service, you can park in an exclusive VIP area right next to Terminal 2. We will pick you up at the vehicle and greet you personally. If you land back in Hamburg after your trip, we will bring you and your companion to the car.


If your aircraft departs further away from the terminal, we will chauffeur you with the VIP bus or one of our VIP limousines. Enjoy this exclusive VIP service in Hamburg in a fully equipped limousine by Mercedes - the exclusive partner of our shuttle service. Entertainment, massage functions and pure comfort await you in a limousine that moves you across the apron fully electrically and therefore environmentally friendly.

Our lounges at Hamburg Airport

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Lounge Angebot
Hamburg Airport Lounge
Wi-Fi, TV and magazines, snacks and drinks, 22 workstations, a relaxation room, showers and a separate smoking room ensure a pleasant stay.
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Lufthansa Lounge
Another exclusive waiting area is the Lufthansa Lounge at Hamburg Airport. The Senator and Frequent Traveler Lounges are at your disposal here - with relaxation- and smoking rooms, dining and work areas to feel comfortable.
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Emirates Lounge
As a passenger in First Class or Business Class, or as an Emirates Skywards Platinum or Gold member, you can relax in our Emirates Lounge.
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Hamburg Airport x Beehive Coworking-Space
Beehive Coworking Space
In our coworking space in Terminal 2 of Hamburg Airport, you can host meetings, accelerate projects, or do video conferences and calls in a quiet environment.