Lost property

Lost & Found in the Welcome Center

    fundsachen-lost-and-found-baggage-gepäck

    Have you lost something at Hamburg Airport or forgotten something at the security checkpoint?

    Lost & Found at Hamburg Airport is located in the Hamburg Welcome Center. Our personnel there will help you find lost property. And you can, of course, hand in any items you find there. 

    fundbüro-teddy-system-en

    Have you lost something at Hamburg Airport?

    Lost & Found

    Here you can check online to find out whether a lost item has been handed in to the Hamburg Airport lost and found service.

    General information on lost property in the Lost & Found office at Hamburg Airport

    Please note that only items found on the airport site will be stored in the Lost & Found office. If you have left something behind in a plane or on your way to the airport by bus, rail or taxi, it will be the responsibility of the Lost & Found department of the airline or transport provider (e.g. Deutsche Bahn, S-Bahn, Hochbahn, taxi operator). The City of Hamburg also has its own Lost & Found office. In such cases, please contact the company concerned or its representative (handling agent) at Hamburg Airport. 

    Note on collecting items:

    1. A valid legal identification document with a photograph is required when collecting lost property from Hamburg Airport Lost & Found. 
    2. A fee is payable when collecting lost property. 
    3. Should an item be collected by a third person, this person must present a letter of authorisation and a copy of the owner’s valid legal identification document with photograph. If you would like the item sent to you via a reliable, easy to use courier service, follow this link to BSB Baumann Business Services.

    Legal provisions

    German Civil Code (BGB), § 978 BGB Fund in public authority or transport institution. 

    Fees to be paid on collection of lost property from Hamburg Airport Lost & Found*:

    • Identity cards, documents, plastic cards: 15,- €
    • Clothing, shoes: 15,- €
    • Wallet, money, securities: 20,- €
    • Glasses, contact lenses, optical devices: 10,- €
    • Electronics, cameras, cell phones: 25,- €
    • Bicycles, scooters, strollers: 30,- €
    • Household, tools: 15,- €
    • Suitcase, backpack, bags: 22,- €
    • Medical equipment and aids: 10,- €
    • Medicines: 10,- €
    • Cosmetic articles: 10,- €
    • Musical instruments: 15,- €
    • Keys: 17,- €
    • Watch, jewelry: 20,- €
    • Sports and leisure articles: 10,- €

    *All lost property not listed will be charged at a rate of €6.90.

     

    Further information on bank card emergency blocking numbers and lost property in Hamburg

    VISA: +49 800  8118440
    Mastercard:+49 800 819104
    American Express: +49 69 97971000
    Diners Club: +49 180 2345454
    EC cards: +49 1805 021021
    Central emergency card blocking: 116116

    Other lost & found offices in Hamburg

    Central Lost & Found
    DB railways
    HVV local public transport
    KIELIUS Lost Property
    HADAG Hamburg - Contact

    Lost and Found Hamburg Airport

    You lost something on the plane, your luggage did not arrive or was damaged?

    Baggage tracing

    Please contact the responsible contact person of your airline directly.