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Fly barrier-free from Hamburg 

A wide range of services is available to visitors and passengers with restricted mobility at Hamburg Airport. Regardless of whether you are in a wheelchair, rely on a rollator, have a leg in plaster cast, are cognitively impaired or are visually or hearing impaired - we enable you to have a pleasant stay and barrier-free flights from Hamburg Airport. 

Handicapped at Hamburg Airport - mobility service and support 

The employees of the German Red Cross take care of passengers with restricted mobility. In order to be able to take advantage of a smooth mobility service, a registration via the travel agency or the airline must be received 48 hours before departure or arrival. Please be at the airport at least 2 hours before departure. After check-in or your arrival, one of our employees will pick you up within 30 minutes (only if you book in advance) and accompany you to the aircraft or to the exit as required. 

The mobility service at Hamburg Airport includes the following support: 

  • Depending on your reported need for assistance, an employee of the Red Cross will support you from check-in to the gate or into the aircraft or from the aircraft to the exit. 
  • Support at security control, customs control and immigration formalities 
  • support to get to the toilet if necessary 

Inductive hearing system for passengers with hearing impairments

An inductive hearing system for passengers with hearing impairments has been installed at the Hamburg Welcome Center (Arrivals, Airport Plaza, Level 0) and at the pier information desk (security area, between Gates A17 and A18).