During the vacation season, there may be longer waiting times at check-in and at the security checkpoint. Passengers are requested to be at the airport at least 2 hours before departure and to proceed quickly to the security check. If possible, book a time slot at the security checkpoint in advance (Slot & Fly) and only travel with one piece of hand luggage.
The Hamburg Welcome Center and the info points at the Airport is the information service for arriving tourists and visitors
For information at Hamburg Airport, go to the Welcome Center. Whether you have just landed or a visitor wanting to watch the planes taking off and landing, the Welcome Center is the place to go with your questions and requests.
The Welcome Center at Hamburg Airport is both service and information center. As well as information for tourists and business travellers, the center is focussed on services to make your travel and your stay in Hamburg more pleasant.
Our service personnel are happy to help you regardless of what your enquiry, from event tips and hotel recommendations for Hamburg and the surrounding area, tickets for events and public transport, all the way to services available at the airport. Lost & Found is also located at the Hamburg Airport Welcome Center.
If you need information or have a service request before you arrive at Hamburg Airport, feel free to email us at email@example.com.
Services for travellers
We want to help make your journey as relaxed as possible. To this end, Hamburg Airport offers the following services:
Fax and photocopy service: e.g. copy your travel documents, send and receive faxes
Deposit: secure storage of valuables and important documents
Showers: access to the showers is located in the arrivals area Terminal 2 (House E) or in the Airport Plaza (House C), towels can be purchased at the Hamburg Welcome Center
Lost & Found: Receiving and returning lost property from the entire airport site
Hamburg Welcome Center Counter Rental
Welcome counter at Hamburg Airport
As an event organizer, you receive your guests directly in the middle of baggage claim (opposite baggage carousel 7) at a fixed counter. This means you are not exposed to the hustle and bustle of the public area. You are visible to every arriving guest. Upon request, we will be happy to provide you with the assistance of our friendly passenger service staff.
Price per counter per day: 800,00€
All prices include the legal value added tax.
Hamburg Welcome Center (before the security checkpoint)
Inductive hearing system for passengers with hearing impairments
An inductive hearing system for passengers with hearing impairments has been installed at the Hamburg Welcome Center (Arrivals, Airport Plaza, Level 0) and at the pier information desk (security area, between Gates A17 and A18).
Dive right into the variety of our shopping world. While away the time with a stroll through the shops at Hamburg Airport. Fashion for men and women, accessoires, cosmetics, travel goods, electronics and much more!