Service at Hamburg Airport

Hamburg Airport offers its passengers a comprehensive range of services - from diene services around the passenger to exclusive VIP services.

Hamburg Welcome Center (Tourist Information)

Hamburg Welcome Center (Tourist Information)

A wealth of useful services are available at the Hamburg Welcome Center, Airport Plaza, arrivals level, all aimed at making your stay in Hamburg and the airport as pleasant as possible.


Whether you’re passing through the airport as a business traveller, are going on holiday or have just come to visit – this is the right address for all questions, queries and information, including:






Opening hours:

daily 06:30 am - 11:00 pm




 Hamburg in 4 minutes:





The Hamburg Welcome Center provides the services to make your flight and visit to Hamburg even more enjoyable.

Prices available on request.


Hamburg Welcome Center >>


VIP service

VIP service

Relaxed travelling that saves you time

From special passenger handling all the way to a drink in the Airport Lounge – with our VIP programme you experience exclusivity and individual service.

VIP service >>

Lounges and conference

Airport Business Lounge
Conference and event venues