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Hamburg AirportPlan & Book Flying safely from Hamburg Airport
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Flying safely from Hamburg Airport

The restrictions to limit the spread of coronavirus are gradually being relaxed. This means that more opportunities for travel are becoming available. The airlines have already responded and are once again offering more flights. This can be seen at Hamburg Airport, too.

We have prepared as well as possible for travel during the corona pandemic. We want you to be able to travel safely. On this page we want to answer your questions and provide an overview of the measures we are taking.

Measures at Hamburg Airport

There are two Corona test centers at Hamburg Airport:

  • The test center of the City of Hamburg is offering free coronavirus tests for people returning from risk areas as identified and published by the Robert Koch Institute (RKI). The test is mandatory for this passenger group.
  • The test center of Centogene is offering fee-based tests for everyone.

Please keep in mind that all passengers are required to wear face masks at Hamburg Airport. Exceptions are explained in our FAQ below. If you did not bring your own face mask, you can buy face masks contactlessly at our self service machines near the security checkpoint and in the waiting area near the departure gates. At the self service machines, you can also buy hygiene wipes and sprays for your travel.

To ensure that eveybody is able to travel safely, it is important that you abide by the regulations and take care of yourself and others. With a Mobile Service Team present in the terminals and the pier, we offer our passengers futher support and information.

Wherever queues may form (e.g. check-in counters, security checkpoint), markings on the floor make it easier for you to ensure you maintain a minimum distance of 1.5 meters from other people. 

Individual seats on the waiting area benches in the terminals and at the gates have been blocked to ensure sufficient distance when you are seated

Hand disinfectant dispensers have been provided in all bathrooms, in the terminals and on the pier. They are regularly refilled.

There are regular announcements in German and English in the terminals to inform you about recommended hygiene measures. The information provided is also shown on the monitors and mobile display boards in the terminals.

Bus transport to aircraft is currently being avoided at Hamburg Airport. Passengers primarily use jetbridges to board an aircraft, or enter the aircraft directly from the building on foot. Should a bus journey between terminal and aircraft nevertheless be necessary, the maximum number of passengers has been reduced to ensure sufficient distance can be maintained

Floor markings at the security checkpoint also show the required safety distances. Please note that currently only one item of cabin baggage per passenger may be taken through the security checkpoint. Direct physical contact between personnel and passengers is kept to a minimum.

We recommend the download and use of the official „Corona-Warn-App“ by the Federal Government to our passengers and guests at Hamburg Airport. The app will inform you, in case you have had contact with an infected app user. This way, you can react quickly in order to protect yourself and others.
Information on the „Corona-Warn-App“.

Download Checklist: Traveling safely from Hamburg Airport

We want you to be able to feel comfortable and safe on your journey. In our checklist you can find useful tips and measures for travelling safely from Hamburg Airport – from the planning phase to departure.

Frequently asked questions

How safe is travelling from Hamburg Airport at present?

Hamburg Airport has taken numerous measures to make it possible for its passengers to travel in safety. You can find more information about this under “Measures at Hamburg Airport”.

At the airport, like in all public spaces, it is important to continue with the recommended safety measures: Maintain a minimum distance of 1.5 m from other people, wash your hands regularly and thoroughly, and observe coughing and sneezing etiquette. If you feel unwell, postpone your travel — for your own sake and for the sake of other people.
 

How safe is it to travel by plane?

The airlines have adopted a series of measures to reduce the intensity of contact between cabin personnel and passengers.

Examples include:

  • Some airlines require face masks to be worn to further reduce the risk of infection. Please find out in advance about the requirements of your airline and bring your own mask with you.
  • Reduction of service level by means of eliminating complex procedures
  • Temporary suspension of in-flight sales, beverage services and refresher towelettes
  • Slowing of the deboarding process to make it easier to maintain distance

Please contact the airline directly in case you need further information on the measures on the plane. Contact: https://www.hamburg-airport.de/en/plan-book/destinations-airlines
 

Are passengers and visitors required to wear a face mask at Hamburg Airport?

It is obligatory to wear face masks in all terminal buildings at Hamburg Airport. This rule is based on the latest Corona regulation of the Free and Hanseatic City of Hamburg, which is valid from 27th May 2020.

Please bring a face mask to the airport and put it on before entering the terminals.

It is also obligatory to wear face masks in all shops at Hamburg Airport, in public transport and on board of many airlines. Please mind the regulations of your airline.

Children under the age of seven and persons who are unable to wear a mouth and nose cover due to a health impairment or disability are exempted from this regulation.
 

Is it possible to buy a face mask at the airport?

At our self service machines near the security checkpoint and in the waiting area near the departure gates, you can contactlessly buy face masks as well as hygiene wipes and sprays for your travel.
 

Where can I wash or disinfect my hands?

There are numerous bathrooms at Hamburg Airport, in both the public and security-controlled areas. Signs will point you in the direction of the nearest bathroom facility wherever you are. Disinfectant dispensers are located in all bathrooms. Additionally, further disinfectant dispensers were set up in the terminals and on the pier.
 

Are there special procedures at the security checkpoint to avoid physical contact as far as possible?

At the security checkpoint, markings on the floor make it easier for you to ensure you maintain a minimum distance of 1.5 meters from other people. Due to the current developments associated with Covid-19, the EU Commission has permitted member states to make temporary adjustments to inspection procedures in the field of aviation security.

For you, this means that you do not need to remove face masks and gloves for the security checkpoint. If you are wearing a face mask, you will need to remove it briefly or push it down to reveal your face to verify your identity. Various substitute measures make it possible to largely avoid manual re-checking and the associated direct physical contact. Therefore, you are required to remove all objects from your pockets. You are also required to take off your watch, belt and shoes.

Please note that currently only one item of cabin baggage per passenger may be taken through the security checkpoint. It is allowed to take small handbags, notebook bags etc. in addition to one piece of cabin baggage (e.g. trolley).
 

Is it possible to do a Corona test at Hamburg Airport?

There are two Corona test centers at Hamburg Airport:

  • The test center of the City of Hamburg is offering free coronavirus tests for people returning from risk areas as identified and published by the Robert Koch Institute (RKI).
  • The test center of Centogene is offering fee-based tests for everyone.

Here you can find more information.
 

Whom do I have to contact after returning from a risk area?

It is mandatory for people returning from risk areas to contact the Health Authority online at https://serviceportal.hamburg.de/HamburgGateway/Service/Entry/AFM_MERG. It is also possible to upload present test results.
 

Whom should I contact if I feel unwell or suspect that another passenger may be ill?

If you feel unwell or if a fellow passenger is showing symptoms of illness (e.g. coughing, fever, shortness of breath), please contact the German Red Cross in Terminal 2 (Departures Level) or Hamburg Airport personnel wherever you are. Where necessary, personnel will then summon the airport medical service or the responsible health authority to clarify the situation.
 

Why does Hamburg Airport recommend the use of the „Corona-Warn-App“?

Hamburg Airport and the airlines have already taken many measures in order to protect passengers and guests at the airport. Additionally, we recommend the download and use of the official „Corona-Warn-App“ by the Federal Government. The app will inform you, in case you have had contact with an infected app user. This way, you can react quickly in order to protect yourself and others.

Information on the „Corona-Warn-App: https://www.bundesregierung.de/breg-de/themen/corona-warn-app/corona-warn-app-englisch/

What check-in counters are now in operation? Which airline is located in which terminal?

Since 1 July, both terminals have been open again. Here you can find the airline's terminal allocation.
 

Are there any special regulation at the security checkpoint?

Please note that currently only one item of cabin baggage per passenger may be taken through the security checkpoint.
 

Which lounges are currently accessible for passengers?

The Hamburg Airport Lounge (Airport Plaza, security area) is open for passengers daily from 7 am to 6 pm.

Since the 22th of July, the Lufthansa Lounge (Pier, near gate A19, security area) is also open for passengers again . The current opening hours are: Monday to Friday 6 am to 7:45 pm, Saturday 6 am to 5:30 pm and Sunday 6 am to 7:45 pm.
 

What car parks are open?

Without prior online reservation, it is currently possible for you to park in the car parks P1 and P4. If you book your parking space in advance online, you can choose between the car parks P1, P2, P4 and P5. With our "Happy Parking" rate, you can currently book 7 days in car park P1 (Levels 1-5) from 39 euros plus reservation fee.

You can still leave all car parks with your car as usual if you have already parked your car in one of the closed car parks.

Please mind that it is not possible anymore to pay your online reservation via direct debit until further notice. You can only pay your only reservation via credit card.

The Holiday Shuttle P8-9 will be suspended temporarily as well from 3rd April 2020. 
 

Is Hamburg Airport still reachable using public transport?

You can still reach Hamburg Airport on the S-Bahn metro rail line S1, which operates every 10 minutes and takes just 25 minutes from the central Hauptbahnhof railway station to the airport. Various HVV bus lines also operate to the airport. Please note that face masks are mandatory when using public transport.

I want to go on holiday / make a business trip — what destinations are currently being served from Hamburg Airport?

An overview of current flight offers at Hamburg Airport can be found on our website at https://www.hamburg-airport.de/en/plan-book/destinations-airlines in the “Timetable” section. Please also check the current information provided by the various airlines, as timetables may change at short notice. Daily updates on flights are also available on our website.

When booking your flight, please also observe the current travel warnings from the Federal Foreign Office.
 

Which countries are currently Corona-safe travel destinations? Where is it perhaps not yet advisable to fly?

An overview of the current situation for travel to other countries, along with current advice for travellers, can be found on the Federal Foreign Office website.
 

I have questions about my flight (e.g. flight status, booking, changes, cancellation). Where can I get information?

For questions on flight reservations and on flights already booked, please contact your airline directly. You can find the contact information for all airlines represented at Hamburg Airport here.

Are the shops open as normal again? 

The following shops and service providers at Hamburg Airport are currently open in the publicly accessible area:

  • Edeka (publicly accessible area, Airport Plaza, Level 0): daily 6:00 am to 10:00 pm
  • Reisebank (only in Terminal 2) (publicly accessible area, Terminal 2, Level 0): Monday to Friday 10:00 am to 3:00 pm
  • Reinigung ZWO24 (dry cleaning) (publicly accessible area, Terminal 1, Level 0): Monday to Friday 9:00 am to 2:00 pm
  • Press & Books (publicly accessible area, Airport Plaza, Level 0): daily 6:00 am to 7:00 pm
  • Boutique JAC (publicly accessible area, Terminal 1, Level 0): Monday to Friday 12:00 pm to 6:00 pm
  • Ladywa Uomo (publicly accessible area, Airport Plaza 2, Level 0): daily 9:30 am to 6:00 pm
  • Flying Flowers (publicly accessible area, Terminal 1, Level 0): daily 10:00 am to 6:00 pm
  • Mycell Store (publicly accessible area, Terminal 1, Ebene 0): daily 09:00 am to 06:00 pm
  • Klockmann (publicly accessible area, Terminal 1, Level 0): daily 09:00 am to 06:00 pm
  • Flying Tiger Copenhagen (publicly accessible area, Terminal 1, Level 0): daily 11:00 am to 05:00 pm
  • Arte Gallery (publicly accessible area, Terminal 2, Level 0): daily 11:00 am to 5:00 pm
  • Relay (publicly accessible area, Terminal 1, Level 0): daily 8:00 am to 6:00 pm
  • Hallhuber (publicly accessible area, Airport Plaza, Level 0): daily 12:00 pm to 6:00 pm
  • Lufthansa WorldShop (publicly accessible area, Terminal 2, Level 1: daily 8 am to 6 pm


The following shops and service providers at Hamburg Airport are currently open in the security area:

  • SØR (Pier (near Gate A17), Level 1): Sunday to Friday 8:00 am to 7:00 pm, Saturday 10:00 am to 4:00 pm
  • Heinemann Duty Free (Airport Plaza, Level 1): Monday to Wednesday and Saturdays 08:00 am to 4:00 pm, Thursdays, Fridays and Sundays 07:00 am to 07:00 pm
  • Destination Hamburg​ (Pier (near Gate A20), Level 1): daily 09:00 am to 07:00 pm
  • Sunglasses by Heinemann (Pier (near Gate A17), Level 1): daily 09:00 am to 07:00 pm
  • Wolford (Pier (near Gate A20), Level 1): daily 08:00 am to 6:00 pm
  • Hermetise (Pier (opposite Gate C15), Level 1): daily 08:00 am to 6:00 pm
  • 5 Secrets (Pier (opposite Gate C08), Level 1): daily 08:00 am to 6:00 pm
  • Lindbergh (Pier (opposite Gate C08), Level 1): daily 08:00 am to 6:00 pm
  • Marc O`Polo (Pier (near Gate A20), Level 1): Monday to Friday 08:00 am to 5:00 pm
  • Lloyd (Pier (opposite Gate C08), Level 1): daily 08:00 am to 4:00 pm
  • GANT (Pier (near Gate A20), Level 1): daily 8:00 am to 6:00 pm
  • Press & Books (Airport Plaza, Level 1): daily 8:00 am to 6:00 pm
  • Olymp (Pier (opposite Gate C08), Level 1): Monday to Friday 6 am to 5 pm, Saturday and Sunday 8 am to 6 pm
  • Hugo Boss (Pier (near Gate A18), Level 1): Friday and Sunday 8:00 am to 6:00 pm

120 minutes free parking:

Clients of Edeka, Metropolitan Pharmacy, Boutique JAC, Press & Books, Cleaning service Zwo24, Ladywa Uomo and participating travel agencies park up to 120 minutes free* at Hamburg Airport's car parks.

*Spend a minimum of €30 (Edeka) or €15 (all other participant shops) in a single, same-day receipt at the participating shops and travel agencies to receive free parking. You will get the parking coupon on demand at the store. Limited to only one parking coupon per parking process. Valid from now on. While stocks lasts. All redemptions are non-exchangeable, non-refundable, and not for resale. Further information about driving to and from the airport is available here.
 

Are the food & beverage outlets open as normal again?

The following food & beverage outlets are currently open in the publicly accessible area:

  • SCOOM (publicly accessible area, Terminal 1, Level 0): daily 5:00 am to 10:00 pm
  • Dallmeyers Backhus (publicly accessible area, Airport Plaza, Level 0): daily 4:00 am to 10:00 pm
  • McDonald`s (publicly accessible area, Terminal 1, Level 3): daily 10:00 am to 6:00 pm
  • Starbucks (publicly accessible area, Terminal 2, Level 0): Monday to Friday 7:30 am to 12:00 pm
  • Puro Gusto (publicly accessible area, Terminal 1, Level 3): daily 08:00 am to 4:00 pm


The following food & beverage outlets are currently open in the security area:

  • Pier 2 Bar (Pier (near Gate C15), Level 1): daily 4:30 am bis 4:00 pm
  • Point Bar (Pier (near Gate C16), Level 1): daily 6:00 am to 8:00 pm
  • Mövenpick Café (Airport Plaza, Level 1) daily 6:00 am to 11:00 am
  • Sashimi Sushi (Pier (near Gate C15/C16), Level 1) daily 10:00 am to 6:00 pm
  • Bar St. Pauli (Pier (near Gate A37-A40): Monday, Thursday and Friday morning until noon
  • San Pino (Airport Plaza, Level 2): Monday to Friday 12:00 pm to 7:00 pm
  • Bistro Pier 1 (Pier (near Gate A17/A18), Level 1): daily 06:00 am to 7:00 pm


Is the Travel Market in Terminal 1 open?

The Travel Market in Terminal 1, Level 2 is open daily from 10:00 am to 6:00 pm. In the travel agencies you can get advise on travel options and book your vacation.
 

Is it possible to buy a face mask at the airport?

At our self service machines near the security checkpoint and in the waiting area near the departure gates, you can contactlessly buy face masks as well as hygiene wipes and sprays for your travel.

What restrictions currently apply for travel to my destination country? Where can I get further information?

An overview of the current situation for travel to other countries, along with current advice for travellers, can be found on the Federal Foreign Office website

On the International Air Transport Association (IATA) website, you can find an interactive world map, on which the current travel restrictions for each travel destination are listet.
 

What travel restrictions currently apply to my entry to Germany? Where can I get further information?

Information on current regulations regarding entering Germany are available from the Federal Ministry of the Interior, Building and Community and from the Free and Hanseatic City of Hamburg.

Are the observation terraces open for visitors?

The observation terraces in Terminal 1 is open for visitors. The observation terraces in Terminal 2 and at the Modellschau visitor center remain closed at present.
 

When is the Modellschau miniature model open for visitors?

From 3 June 2020, shows of the Modellschau miniature model take place on Mondays, Wednesdays and Fridays (exept on national holidays). The shows start at 10 am, you can enter the show room from 9:45 am. Please mind the requirement to wear a face mask at Hamburg Airport. 

You can book the shows and individual apron tours on our website (German)-


Note: No guarantee is provided for this information. Comprehensive up-to-date information is available from the statutory authorities and departments.