General information

Should you leave anything on the aircraft or if your luggage has failed to arrive, please contact the airline concerned or the relevant handling agent.

If you have lost luggage or any other item in the airport building, please contact the Hamburg Welcome Center fundbuero@ham.airport.de. All lost property found at the airport will be stored there.

Opening hours:

Opening hours may vary due to the current situation. Please contact us before collecting your lost property.

 

A service charge will apply at the pick up of the lost item:

 

Found object Costs
wallet 15,- €
eBook-Reader 15,- €
camera/video camera 15,- €
any kind of computer 20,- €
suitecase/travelbag 20,- €
jacket/coat 10,- €
electrical device 10,- €
ID card/passport 10,- €
bagpack/bags 10,- €
key 15,- €
mobilephone 15,- €
watch/jewellery 15,- €
other bulky items 20,- €
For any other item the charge will be 5,- €

The easiest way to return your lost item is to contact our partner courier BBS-Baumann Business Services. For more information please click here.

The Hamburg Welcome Center is responsible for items found in the entire airport premises, with the exception of taxis, the S-Bahn (metro railway) station, buses and aircraft.

 

 

Valid identification (with photo) is required to collect an item from lost property.
If a third party is collecting the item, the Hamburg Welcome Center requires a letter of authorisation by fax, post or email as well as a copy of the owners valid identification.

 


Lost property of the last 30 days



No Date Location Found Objects
1191 / Jul 2020 02.07.2020 - Schmuck/Jewelry
1190 / Jul 2020 02.07.2020 - Rucksack/Backpack
1189 / Jul 2020 02.07.2020 - Schmuck/Jewelry
1188 / Jul 2020 02.07.2020 - Kosmetik/Cosmetics
1187 / Jul 2020 02.07.2020 - Kosmetik/Cosmetics
1186 / Jul 2020 02.07.2020 - Kosmetik/Cosmetics
1185 / Jul 2020 01.07.2020 - Handtasche/Handbag
1184 / Jul 2020 01.07.2020 - Rucksack/Backpack
1183 / Jun 2020 30.06.2020 - Schlüssel/Keys
1182 / Jun 2020 30.06.2020 - Handy/Mobile phone
1181 / Jun 2020 30.06.2020 - Unterlagen/Documents
1180 / Jun 2020 30.06.2020 - Computer
1179 / Jun 2020 30.06.2020 - Computer
1178 / Jun 2020 27.06.2020 - Computer
1177 / Jun 2020 27.06.2020 - Bekleidung/Coat
1174 / Jun 2020 25.06.2020 - Elektrogeräte/Elec. device
1173 / Jun 2020 24.06.2020 - Bargeld/Cash
1172 / Jun 2020 24.06.2020 - Computer
1171 / Jun 2020 23.06.2020 - Bekleidung/Coat
1169 / Jun 2020 22.06.2020 - Rucksack/Backpack
1168 / Jun 2020 22.06.2020 - Rucksack/Backpack
1167 / Jun 2020 22.06.2020 - Gepäck/Luggage
1166 / Jun 2020 22.06.2020 - Ausweis/Pass
1165 / Jun 2020 22.06.2020 - Geldbörse/Wallet
1163 / Jun 2020 19.06.2020 - Handtasche/Handbag
1156 / Jun 2020 10.06.2020 - EC/Kreditkarte/Credit card
1155 / Jun 2020 08.06.2020 - Unterlagen/Documents

Further lost & found offices in Hamburg