Kachel 1

In view of the general ruling issued by the Free and Hanseatic City of Hamburg to contain the coronavirus, we ask all passengers to maintain a minimum distance of 1.5 meters from other persons. As there is a ban on public gatherings, please do not assemble in larger groups in the terminals. For your own protection, and to protect others, please make sure you fulfil the hygiene recommendations. You will find disinfectant dispensers in all bathroom facilities.

 

Contact

You can reach Hamburg Airport's Customer Center from Monday to Saturday between 9 am and 5 pm.
Telephone: +49 (0) 40/5075-0
Email: info@ham.airport.de

If you have any questions regarding your flight status, please contact your airline.

Information about current travel restrictions is given by the Federal Foreign Office. Information about the current health situation is given by the Robert Koch Institute (among others).

Current information for passengers



Situation at the airport

Most airlines have reduced their services in line with the decline in demand and the changed entry policies of many countries. Passengers should contact the relevant airline for information on the status of individual flights.

Upon arrival, passengers from risk areas (list in German on Robert Koch Institute website) are required to complete landing cards with their contact details so as to be reachable if needed. The details on the cards are submitted to the health authorities.

For travelers from abroad, the German Federal Ministry of the Interior issued extensive entry restrictions. Passengers should inform themselves before their departure if they are currently allowed to enter Germany by plane.

In addition to the familiar telephone number 116117, the Free and Hanseatic City of Hamburg has also established a hotline, available 24 hours a day, 7 days a week, on +49 40 428 284 000.

Up-to-date information on the situation in Hamburg is available here.



Security checks

The passing of the security checks is only possible by using the entranced in terminal 1. Currently, carry-on baggage is restricted to one piece only at the security checkpoint.


Terminal operations:


Check-in for passengers of all airlines only in terminal 1
The handling of all passengers and luggage is operated only in terminal 1 until further notice. This includes the check-in as well as the registration and collection of oversize luggage. Because of this, the Marché Mövenpick Restaurant in terminal 2 remains closed.


Shopping, restaurants and service:

Shops and service businesses closed until further notice, except from supply of daily needs
Due to a general ruling by the Free and Hanseatic City of Hamburg for the containment of the Corona virus, the shops and service businesses at Hamburg Airport remain closed until further notice.

The following shops are exempt from this rule and stay open:

Edeka (public area, Airport Plaza, floor 0): every day from 6 am to 10 pm
Metropolitan Pharmacy (public area, Airport Plaza, floor 0): every day from 9 am to 6 pm
Press & Books including the counter of Deutsche Post (public area, Terminal 2, floor 0): every day from 11 am to 7 pm
• Cleaning service Zwo24 (public area, terminal 1, floor 0): Monday, Wednesday and Friday from 9 am to 2 pm
• Reisebank (only the outlet in terminal 2) (public area, terminal 2, floor 0): Monday to Friday 10 am to 3 pm, closed on weekends

**Update 30/3/2020: 60 minutes free parking for clients of Edeka and Metropolitan Pharmacy
Clients of Edeka and Metropolitan Pharmacy park up to 60 minutes free* at Hamburg Airport's car parks.
*Spend a minimum of €15 in a single, same-day receipt at Edeka Tamme or the Metropolitan Pharmacy to receive free parking. You will get the parking coupon on demand at the store. Limited to only one parking coupon per parking process. Valid from now on. While stocks lasts. All redemptions are non-exchangeable, non-refundable, and not for resale. Further information about driving to and from the airport is available here.

Reduced opening hours in restaurants, cafés and bars
Due to a general ruling by the Free and Hanseatic City of Hamburg for the containment of the Corona virus, the opening hours of all restaurants, cafés and bars at Hamburg Airport are currently reduced. The following restaurants, cafés and bars are currently still open (only take away, no seated service):

SCOOM (public area, terminal 1, floor 0): open 24/7
Dallmeyers Backhus (public area, Airport Plaza, floor 0): daily from 4 am to 10 pm
Point Bar (security area): opening hours adjusted to the flight plan
All other restaurants, cafés and bars remain closed until further notice.

Travel agencies in terminal 1 stay closed
All travel agencies in terminal 1 stay closed until further notice due to the general ruling by the Free and Hanseatic City of Hamburg for the containment of the Corona virus.

Visitor centre “Modellschau” stays closed
Hamburg Airports visitor centre “Modellschau” stays closed until 30 April 2020. All presentations of the miniature model as well as all apron tours are cancelled until 30 April 2020.

 

Impacts on flight operations

Due to the current situation regarding the Corona virus, most airlines adjusted their flight plans to the sinking demand and reduced or cancelled their flights. Further changes can occur on short notice. This does not only impact flights to airports in high risk areas, but also to other destinations. Please keep in touch with your airline regarding your flight status.

Many countries also changed their entry policies or issued special checks. In many countries, incoming travelers have to quarantine themselves for 14 days. This also affects German citizens. Please check your destination country's current status with the Federal Foreign Offíce before your departure. Please keep in mind that the German Federal Foreign Office issued a worldwide travel warning for all touristic trips that are not absolutely necessary.

For travelers from abroad, the German Federal Ministry of the Interior issued extensive entry restrictions. Passengers should inform themselves before their departure if they are currently allowed to enter Germany by plane.

 

Advice for travelers

German travelers going abroad

Many countries issued entry prohibitions and special checks for certain groups of people or flights from certain regions. In many countries, incoming travelers have to quarantine themselves for 14 days. Some of these regulations also affect travelers from Germany. Please keep in mind that the German Federal Foreign Office issued a worldwide travel warning for all touristic trips that are not absolutely necessary.

Travelers from other countries going to Germany (EU and Non-EU)

For travelers from other countries, the German Federal Ministry of the Interior issued extensive entry restrictions. Passengers should inform themselves before their departure if they are currently allowed to enter Germany by plane.

In general, the authorities recommend:

If you have had personal contact with a person known to have Coronavirus on the basis of laboratory tests, contact the responsible health authority without delay.

If you have been in a risk area, avoid unnecessary personal contact and, where possible, stay home for the time being. This also applies to travellers who feel healthy. Should symptoms of the disease develop, consult a doctor, having first notified the doctor’s practice by telephone and informed them of your travels.

For persons arriving from regions with Coronavirus cases that have not been declared as risk areas: if you experience fever, coughing or shortness of breath within 14 days of your return, consult a doctor, having first notified the doctor’s practice by telephone and informed them of your travels. Furthermore, avoid unnecessary personal contact, stay at home where possible, observe considerate behaviour etiquette for coughing and sneezing, and pay attention to hand hygiene.

 

Top ten tips for hygiene

Note: No guarantee is provided for this information. Comprehensive up-to-date information is available from the statutory authorities and departments.