Following on from victories in 2011, 2012 and 2017, Hamburg Airport has won the renowned Skytrax World Airport Award in the “Best Regional Air-port Europe” category for the fourth time. Skytrax defines a “Regional Air-port” as any airport that primarily offers domestic and intracontinental flights with a few intercontinental services. The prize, awarded exclusively on the basis of independent passenger surveys, was presented on 21 March at the Passenger Terminal EXPO in Stockholm. The award is based on an evaluation of numerous service-relevant criteria, including traffic infrastructure connectivity, the friendliness of service personnel, waiting times at the security checkpoint, shopping opportunities and the pricing structure in the airport’s food and beverage segment.
In the overall ranking of “The World’s Top 100 Airports 2018”, Hamburg Airport made it into the top 30. Hamburg ranked 25th this year, up from 27th the previous year. And Hamburg can be pleased with its showing in the global category of “The World’s Best Regional Airports 2018”, too. Northern Germany’s largest airport took out second place here, outranked only by Chubu Centrair International Airport Nagoya (Japan). In 2017, Hamburg Airport ranked third worldwide.
Michael Eggenschwiler, Chief Executive Officer at Hamburg Airport, is delighted by the award. “Winning the Skytrax World Airport Award for the fourth time is a testimony to our daily efforts to make travel comfortable and convenient for passengers. With new services, offering genuine added value for our passengers, we are continuing to enhance our airport and raise the level of passenger satisfaction. My thanks go out to the airlines and our partners at the airport, together with whom we offer passengers an optimal travel experience 365 days of the year. The strong commitment of our staff over the past year, too, made this fantastic result possible. I am proud to have such a motivated workforce.”
About the Skytrax World Airport Awards
Skytrax is a British management consultancy that has undertaken global surveys on the quality of international airlines and airports since 1990, presenting awards on the basis of its findings. The survey results are based on evaluations of airlines and air-ports derived from the experience reported by passengers. Passengers can provide their views on the Skytrax website.
The Skytrax World Airport Awards were first presented in 1999. For 2018, 13.76 million passengers cast their votes for more than 550 airports all over the world. As well as a ranking of the best 100 airports worldwide, there are various categories such as “Best Airport Shopping”, “Best Airport Staff” and “Best Airport Terminals”. The category “Best Regional Airport Europe”, was awarded for the first time in 2011 – to Hamburg Airport.
A list of all the winners of this year’s awards can be found online at www.worldairportawards.com.